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FREE SHIPPING & NO SALES TAX

FREQUENTLY ASKED QUESTIONS
Below are a list of some frequently asked questions. If you have any other questions please give us a call at 541-306-6829 or email

 

SHIPPING / TRACKING 

HOW DO YOU SHIP MY ITEMS? 

We ship our packages through FedEx and USPS.

 

HOW LONG WILL MY ORDER TAKE TO GET TO ME?

Please allow four to five business days for your order to arrive. If you order before 2pm PST, your packages will be sent out the same day. 

 

WHY DON’T I HAVE TRACKING? 

If you do not have tracking, there are three possibilities. 

  1. Your order has not shipped yet
  2. The package has not gone through its first checkpoint yet.
  3. The tracking did not updated when it shipped. This can be fixed and you will be given a new tracking number.

 

WHAT IS 3 DAY / 2 DAY SHIPPING?

3 Day shipping is rush shipping. Please note, 3 day shipping is 3 business days. (Monday - Friday) If you order on a Saturday, it will not be shipped out until Monday. 

2 Day shipping is rush shipping. Please note, 2 day shipping is 2 business days. (Monday - Friday) If you order on a Saturday, it will not be shipped out until Monday.

 

WHAT IS EXPRESS SHIPPING? 

Express shipping puts you at the top of the list to get your order shipped. You will bypass all orders that do not have Express shipping. 

  

I ORDERED MULTIPLE ITEMS. WHY DO I ONLY HAVE ONE TRACKING NUMBER?

If you ordered more than once around the same time, we were able to ship them in the same package. You will only receive one tracking number and an email informing you.

 

CAN I USE MY OWN FEDEX/USPS ACCOUNT?

Please email us at questions@thelongoardstore.com and we will check if we can use your account.

 

DO YOU SHIP TO HOTELS? 

Yes. Please provide the name of the hotel, room number, and dates that you will be staying. 

 

INTERNATIONAL SHIPPPING

IS INTERNATIONAL SHIPPING FREE?

No. International shipping requires USPS priority shipping. A quote of the cost will show when you enter your shipping information during checkout. It is located under the total. 

 

HOW LONG DOES INTERNATIONAL SHIPPING TAKE?

We estimate twelve to fourteen business days. The packed goes through multiple checkpoints as wells as customs. 

Please note: Customs may hold packages. We can not estimate how long this can be. 

 

DO YOU SHIP TO MY COUNTRY?

We ship within the United States and the following countries:

Austria Germany Norway
Australia Ireland Portugal
Belgium Italy Spain
Canada Japan Sweden
Denmark Netherlands Switzerland
Finland New Zealand United Kingdom

 

 

 

 

 

 

 

 

 

WHAT ARE THE CUSTOMS FEES WHEN I RECEIVE MY ORDER?

It is possible that you will be charged duties or fees for an international order by customs. We do not have any control over this nor do we have a way to predict the amount. We will not be able to put the order description as a gift to try and avoid this. For information on what causes these fees or how much they could be please contact your country's customs office.

 

RETRUNS

HOW DO I RETURN AN ITEM?

Please email to questions@thelongboardstore.com to request an RA# and return instructions. Remember to include your name and order number and a brief explanation.

 

WHAT IS YOUR RETURN POLICY? 

The product must be returned within the first 30days. It must be unused, unridden, and undamaged. There is a 10% restocking fee to recover shipping costs. If you paid for shipping please email questions@thelongboardstore.com to discuss your options. 

 

WHAT IS THE WARRANTY? 

If the product is not more than 30 days old and new or unused it is a possible warranty issue. To help determine warranty issues please send detailed photos to questions@thelongboardstore.com with your name and order number.

 

MY PRODUCT ARRIVED WITH DAMAGE. WHAT DO I DO?

Please send detailed photos of the product and the box it came in to questions@thelongboardstore.com along with your name and order number. This will help us determine if it is a shipment issue or a shop issue and we can proceed accordingly.

 

GENERAL

WHAT TYPE OF BOARD IS BEST FOR ME?

Check out our Glossary (click here) for detailed explanations on style, shape, and features. 

 

HOW DO I CUSTOMIZE MY BOARD?

To customize your board add a deck, trucks, wheels, bearings, hardware, risers, and (in some cases) grip tape to your cart. If you would like it assembled, add “Free Custom Assembly” or leave a note in the comment section of your check out. 

 

WHY DIDN’T MY ORDER ARRIVE ASSEMBLED?

If your order did not arrive assembled, there could be a few reasons. 

1. Free assembly was not added to the cart or a note was not left in the comment section of the check out.  

2.   The order may not have all the parts for a complete board. Make sure you have a deck, trucks, wheels, bearings, hardware, and (in some cases) grip tape. 

 

WHERE ARE YOU LOCATED?

We are located at

550 Industrial Way

Suit #198

Bend, Oregon 

97701

 

WHAT ARE YOU SHOP HOURS?

We are open 10am to 5pm Monday through Friday. Please check for holidays and events.

 

CAN I VISIT THE WAREHOUSE IN PERSON?

Come on in! We’d love to show you our warehouse! 

 

CAN I HAVE SOME FREE STICKERS? 

We try to include free stickers with your package, so feel free to request extras when you place your order. Or, you can send a self addressed and stamped envelope to our address and we will send out what we have. If you send an index card with a skate related drawing/art, you will receive more. 

 

WILL YOU SPONSOR ME? 

At this time we do not have any open sponsorships.